Back in August, Instructional and Information Technology made some changes to the support model of the help desk. The data-driven decisions we made were to improve overall support. When we brought the design forward, we also promised to evaluate the outcomes and make adjustments.
After three months of this particular design with some added tweaks, we have decided to revisit the model entirely. The late Sir Ken Robinson said that if you are not prepared to be wrong, you’ll never come up with anything original. Based on the acquired data, this model is not working.
Therefore, the help desk in Higbee is immediately resuming its previous walk-in and telephone support model.
We still recommend using https://itbookings.hvcc.edu to schedule time with a technician and encourage only emergency issues without an appointment.