A known issue may impact users trying to open documents posted in Blackboard courses if they are using the Microsoft Edge web browser.
Description of Issue
The latest versions of Microsoft Edge offer the ability to open MS Office files in the browser using Microsoft’s Office.com. When this option is enabled, Office documents opened from Blackboard Learn SaaS cause an error.
Observed Behavior
Either an HTTP 404 error appears, or the Word online application opens but displays the message, “Sorry, there was a problem, and we can’t open this document. If this happens again, try opening the document in Microsoft Word.”
Resolution/Workaround
- Open Microsoft Edge Settings
- Select Downloads
- Set Open Office files in the Browser to Off
Or use another web browser.
Published: Wed, 17 Nov 2021 12:52:48 +0000 by e.baker