The Center for Professional Excellence is offering the following workshop.
Skillful Customer Service — Tuesday, July 12 from 1 to 2 p.m. via Zoom
In this training, participants will be able to state three customer service expectations, list the steps in the customer contact sequence and identify behaviors that may cause hostility, as well as develop strategies for handling difficult customers and identify positive communication techniques to use with customers.
Presenter: Capital EAP
Certificate Credit: Leadership Development
Category: Administration & Management
or
Certificate Credit: Teaching & Learning
Category: Classroom Management
Published: Mon, 27 Jun 2022 12:00:52 +0000 by t.farleywyckoff