Skillful Customer Service
Instructor: Martha McCormick of Capital EAP
We all interact with customers (both internal and external) and providing the best possible service to students, colleagues and the community is the pride of HVCC. Using the customer interaction sequence, you will identify key choices to make during different parts of each transaction, learn to improve your effectiveness and reduce the stress of dealing with “difficult” customers.
Certificate Credit: Leadership Development
Category: Admin/Mgmt.
Register at https://www.hvcc.edu/cet/workshops/index.html.
Friday, April 15, from 9 a.m. to noon in BTC Meeting Room 2
Published: Tue, 12 Apr 2011 00:00:00 +0000 by y.vannier