ITS has released a new Incident Reporting System. This will be used to record incidents to provide notification with updates to employees as new knowledge is obtained until there is a resolution. It will also be used for our annual assessment report.
This communication tool is an integral component of Service Level Agreements (SLAs) that will be released by ITS shortly. Timely communication is important to ITS and we hope that this new system will provide the needed notification and updates related to the services that ITS provides.
If you have not already, check out the all-employee e-mail for the inaugural release of this service today in relation to the nationwide Time Warner Internet outage.
Published: Wed, 27 Aug 2014 12:57:18 +0000 by w.jojo