Beginning Wednesday afternoon, Dec. 16, all dlhelp emails will automatically open a TeamDynamix ticket.
The Center for Distance and Online Learning is excited to announce that it is now part of the centralized ticketing system at HVCC. This move will help us track requests, services, incidences, issues and resolutions, as well as generate reports and statistics.
What does this mean for our faculty, staff and students contacting dlhelp?
When you send an email to dlhelp it will automatically create a ticket, and you will receive a confirmation. The ticket will be assigned to someone from the Center for Distance and Online Learning, just as it always has, and the usual follow-up and services you have received in the past will then take place. You will be able to comment on the ticket from your email, so you can ask and answer questions, provide additional details or request additional actions.
What about those forms for Enrolling in a Course, or requesting Exam Conversions?
The forms you use now on the Blackboard home page will be converted to the TeamDynamix pages for Spring 2021.
For the remainder of the Fall 2020 semester, please continue using the forms in Blackboard. We should be fully up and running for Spring 2021 with the new forms in TeamDynamix.
How do I request help, support, training, and other things I need from dlhelp?
- Email dlhelp@hvcc.edu and a ticket will be auto-generated and you will receive a confirmation by email
- Call (518) 629-7070 and we will create a ticket for you, either from your voicemail or while speaking with you
- Go to the https://helpdesk.hvcc.edu page and choose Submit a Ticket, then Distance and Online Learning. Choosing Distance & Online Learning Help Request will present you with a Request Help button on the right, links to SUNY Online Helpdesk for evenings and weekends, and other useful resources.
Published: Wed, 16 Dec 2020 13:15:52 +0000 by l.ryder