In an effort to provide additional (and more scalable) help desk assistance to the growing number of Students who use Blackboard, the College has contracted with Open SUNY to provide extended Help Desk hours. The following provides timelines, hours, contact and general information on this additional service:
- The extended Help Desk hours will begin Monday, February 6th, 2017
- The Hudson Valley Community College Center for Distance and Online Learning will continue to provide Help Desk services on weekdays from 8am-5pm by emailing DLHelp@hvcc.edu or calling 518-629-7070
- Students are advised to contact the Open SUNY Help Desk directly for evening and weekend support by using the following contact information:
Internet: open.suny.edu/help for the web page which gives hours, contact information, Help Ticket submission and Chat application when it is on
Phone: 1-844-673-6786 (OPENSUNY) and/or direct 518-320-1300 - The new extended Help Desk hours provided by Open SUNY for Hudson Valley Community College will be:
Monday through Thursday from 5pm-9pm
*Friday there are no extended Help Desk hours
Saturday from 10am-5pm
Sunday from 1 pm-9pm - The Open SUNY Help Desk is also open on some state holidays such as Martin Luther King Day, Presidents Day, Columbus Day, Veterans Day, etc. Any modifications to the Open SUNY HelpDesk hours will be posted via web announcements and the phone greeting.
We are excited about being able to expand help desk availability for our Blackboard users and ask for your patience as we work through any issues with the process of implementing these new extended hours to better serve the campus community. Please contact the Distance and Online Learning Help desk if you have any questions or concerns at DLHlep@hvcc.edu or 629-7070.
Published: Mon, 06 Feb 2017 20:40:33 +0000 by s.gallagher