Blackboard Users,
Part 1:
At this time we are seeing high usage on the system with users taking final exams and preparing final grades. Therefore, users who are doing Course Exports and Imports in preparation for summer sessions may experience longer than usual delays while Blackboard processes these requests.
It is extremely important to check your HVCC e-mail to see if you have received an e-mail confirmation from the Blackboard Administrator that states the export and/or import process has successfully completed. Depending on the number of users running the same processes and the size of the course, it can take anywhere from two minutes to two hours for these processes to complete.
Lengthy delays and/or incomplete imports are often caused by users either double clicking the “submit” button on the Export/Import course pages or by users starting an Export/Import process and then starting it again because it appears as though nothing has happened. These types of activities can cause the system to run really slowly or possibly cause downtime. Please click once only and wait for the export or import to complete.
Part 2:
Users who are not exporting/importing course material may experience error messages when trying to attach files in new course shells (Summer or Fall 2012) . This occurs because there are no course menu items in our blank course shells . To resolve this issue, we recommend that you first create an “announcements” link in the course menu and then create “content areas” to add content to. Those importing content will not experience this problem.
Creating an Announcements Link on the Course Menu:
– Set Edit Mode to ON
– Select the Add button (+) on the Course Menu
– Select Create Tool Link
– Enter a Announcements for the Tool Link Name
– Select Announcements from the drop down menu
– Select the Available to Users check box to make this area available to users in the Course
– Select Submit
– The new Tool Link appears on the Course Menu
Please do not hesitate to contact the Distance and Online Learning Help Desk at 629-7070 or e-mail DLHelp@hvcc.edu if you need any assistance preparing your course for the semester.
Published: Thu, 17 May 2012 11:33:33 +0000 by s.gallagher