Over the past few months, ITS has been focused on becoming more agile in the way IT support is delivered to the campus, as well as enhancing its customer service. To that end, ITS will now offer the following new services:
Launch of New Guest Network
The network labeled HVCC-Guest will be retired today in favor of a self-service oriented Guest network. The former required forms, approvals and was too rigid for granting immediate access to the Internet. A true guest network should not require this level of complexity.
With the new system, users connect to the Guest network, attempt to browse a web site and are immediately instructed on how to obtain a verification code that will get them connected to the Internet. The whole process takes moments with no need for complex technical configurations.
This new service will address a growing need to provide quick access to Internet resources for our vendors, trainers and visitors.
Launch of New Technical Support Help Desk
Beginning Thursday July 24, 2014, ITS will launch a new Technical Help Desk for Staff and Faculty. This launch includes tools such as:
- Live Chat using OpenFire
- Remote Desktop Support using TeamViewer
- Additional support options on the ITS web page (https://www.hvcc.edu/its/support.html).
- Additional Call Center features directing technical questions to support staff
- The introduction of a designated Help Desk area located within the Microcomputer Office area of Higbee 107
ITS is pleased to provide these new tools to support our campus community!
Published: Wed, 23 Jul 2014 12:13:01 +0000 by s.garrand