As you prepare your courses for the Fall 2024 semester, we wanted to share helpful information to guide you in your course preparations.
You will need to copy your courses from course shell to course shell each term on Brightspace. You also are responsible for making your courses “Active” for students to access them at the start of the term. You can find tutorials on these below.
Please remember, students can access any active (available) course(s) 30 days before the start of any term. If you do not want students to access your course(s) early, then do not make it active until you are ready or the first day of the term.
Tutorials
- Prepare Your Course Checklist
- Copying Your Brightspace Course (move from course shell to course shell)
- Cross Listed Courses (identifying which course to use)
- Make a Course Active to Students (making your course available to students)
- Full list of Tutorials for Faculty, Staff, and Students
The Distance and Online Learning Knowledge Base is a work in progress, please check frequently for updates.
Need Help Preparing Your Courses?
Need Training?
- Brightspace Grade Book (required for final grades retention)
- Brightspace Basics (enhance your in-person classes with Brightspace)
- Go to our Training and Workshops page for additional workshops and registration forms.
Technical Support
Distance and Online Learning Help Desk
- Open a Help Desk Ticket at helpdesk.hvcc.edu by selecting Distance and Online Learning.
- Send an email to DLHelp@hvcc.edu and a help desk ticket is created.
- Call (518) 629-7070.
- Regular Hours: Monday – Friday, 8 a.m. – 5 p.m.
Note: The help desk is closed when the college is closed for breaks, check the academic calendar for dates. We will also be closed if the college is closed unexpectedly, including for inclement weather.
Authentication Problems (DUO)
Contact Instructional and Information Technology (IIT) Help Desk
- Open a Help Desk Ticket at helpdesk.hvcc.edu by selecting Instructional and Information Technology
- Call (518) 629-7364
- Email: helpdesk@hvcc.edu
SUNY Online Help Desk
Available evenings, weekends, and when the college is closed.
- Open a Help Desk Ticket at online.suny.edu/help or by phone at (844) 673-6786.