If you have recently attended or transferred from another SUNY school, your notification settings might be set to your former school email account. This could cause issues with third-party tools at HVCC such as VoiceThread.
Here’s how to have this changed:
- Go to the SUNY Online Support Services Help Desk and submit the change request as a ticket with the following information:
- The subject should read: “Convert my Brightspace account to HVCC”
- The text of the ticket should read (note, change the content in the **): “Please transfer my Brightspace account from *PREVIOUS CAMPUS NAME* (*PREVIOUS CAMPUS EMAIL ACCOUNT*) to HVCC (*USERNAME*@hvcc.edu).”
- Alternatively, you can send an email to SUNYOnlineHelp@suny.edu from your HVCC email account with the same information as above.
**Note: This is recommended only if you are no longer taking courses at the other campus or no longer have access to the email on the other campus.