{"id":16917,"date":"2021-11-17T12:52:48","date_gmt":"2021-11-17T17:52:48","guid":{"rendered":"https:\/\/chronicle.hvcc.edu\/wpdev\/blackboard-known-issue-with-microsoft-edge\/"},"modified":"2021-11-17T12:52:48","modified_gmt":"2021-11-17T17:52:48","slug":"blackboard-known-issue-with-microsoft-edge","status":"publish","type":"post","link":"https:\/\/chronicle.hvcc.edu\/wpdev\/blackboard-known-issue-with-microsoft-edge\/","title":{"rendered":"Blackboard Known Issue with Microsoft Edge"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>A known issue may impact users trying to open documents posted in Blackboard courses if they are using the Microsoft Edge web browser.<\/p>\n<p><strong>Description of Issue<br \/>\n<\/strong>The latest versions of Microsoft Edge offer the ability to open MS Office files in the browser using Microsoft&#8217;s Office.com. When this option is enabled, Office documents opened from Blackboard Learn SaaS cause an error.<\/p>\n<p><strong>Observed Behavior<br \/>\n<\/strong>Either an HTTP 404 error appears, or the Word online application opens but displays the message, &#8220;Sorry, there was a problem, and we can&#8217;t open this document. If this happens again, try opening the document in Microsoft Word.&#8221;<\/p>\n<p><strong>Resolution\/Workaround<\/strong><\/p>\n<ul>\n<li>Open <strong>Microsoft Edge Settings<\/strong><\/li>\n<li>Select <strong>Downloads<\/strong><\/li>\n<li>Set <strong>Open Office files in the Browser<\/strong> to <strong>Off<\/strong><\/li>\n<\/ul>\n<p>Or use another web browser.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Published:<\/strong>\u00a0Wed, 17 Nov 2021 12:52:48 +0000 by\u00a0e.baker<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; A known issue may impact users trying to open documents posted in Blackboard courses if they are using the&hellip;<\/p>\n","protected":false},"author":2086,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[161],"tags":[],"class_list":["post-16917","post","type-post","status-publish","format-standard","hentry","category-student-announcement-college-related"],"_links":{"self":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/posts\/16917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/users\/2086"}],"replies":[{"embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/comments?post=16917"}],"version-history":[{"count":0,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/posts\/16917\/revisions"}],"wp:attachment":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/media?parent=16917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/categories?post=16917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/tags?post=16917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}