{"id":19457,"date":"2023-01-24T13:15:18","date_gmt":"2023-01-24T18:15:18","guid":{"rendered":"https:\/\/chronicle.hvcc.edu\/wpdev\/office-availability-update-for-distance-and-online-learning\/"},"modified":"2023-01-24T13:15:18","modified_gmt":"2023-01-24T18:15:18","slug":"office-availability-update-for-distance-and-online-learning","status":"publish","type":"post","link":"https:\/\/chronicle.hvcc.edu\/wpdev\/office-availability-update-for-distance-and-online-learning\/","title":{"rendered":"Office Availability Update for Distance and Online Learning \u00a0"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Both Blackboard and D2L-Brightspace will be supported in Spring 2023 necessitating a coordinated and well-planned approach to our office availability for supporting faculty, staff and students.<\/p>\n<h2>Blackboard Course Support for Students and Faculty<\/h2>\n<h4>HVCC Distance and Online Learning Help Desk<\/h4>\n<p><strong>On-campus Support<\/strong> &#8212; staff will not be available to conduct ongoing walk-in assistance for faculty and students as we have in the past.<\/p>\n<p><strong>Primary Support Mechanisms<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/hvcc.teamdynamix.com\/TDClient\/1967\/Portal\/Requests\/ServiceCatalog?CategoryID=14911\" target=\"_blank\" rel=\"noopener\">Help desk ticketing system<\/a> and phone for urgent and technical issues for students, faculty and staff.<\/li>\n<li>Blackboard Course Support and other tools for Faculty by appointment only\n<ul>\n<li><a href=\"https:\/\/calendly.com\/hvcc-dl-training\" target=\"_blank\" rel=\"noopener\">Schedule an appointment for Blackboard<\/a> course assistance or training on other tools<\/li>\n<\/ul>\n<\/li>\n<li><strong>Hours<\/strong>: Monday \u2013 Friday 8 a.m. to 5 p.m. EST (some hours may be remote only)<\/li>\n<\/ul>\n<h4><strong>SUNY Online Help Desk<\/strong><\/h4>\n<ul>\n<li><strong>Online<\/strong>: <a href=\"https:\/\/online.suny.edu\/help\" target=\"_blank\" rel=\"noopener\">https:\/\/online.suny.edu\/help<\/a> &#8212; submit a ticket<\/li>\n<li><strong>Phone<\/strong>: 1-844-673-6786 and\/or direct 518-320-1300<\/li>\n<li><strong>Hours<\/strong>:<br \/>\nMonday &#8211; Friday: 7 a.m. to midnight (EST)<br \/>\nSaturday: 10 a.m. to 8 p.m. (EST)<br \/>\nSunday 10 a.m. to 9 p.m. (EST)<\/li>\n<\/ul>\n<h2>D2L-Brightspace Course Support for Faculty<\/h2>\n<p><strong>Training schedules are coming soon. <\/strong><\/p>\n<ul>\n<li>Continuation of Course Migration Prep Workshops and scheduled \u201cOpen\u201d lab hours for the D2L-Brightspace migration (Group Sessions via Zoom and in-person)<\/li>\n<li>Online Instructor Training I (OIT 1) \u2013 Training for faculty looking to teach online for the first time or new to teaching online at HVCC<\/li>\n<li>Online Instructor Training II (OIT II) \u2013 Training for existing HVCC online faculty<\/li>\n<li>D2L Brightspace Basics \u2013 Training for remote and web-enhancing faculty<\/li>\n<\/ul>\n<h2>Exam Conversions<\/h2>\n<p>The service has been suspended because we no longer have the staff available to complete exam conversions. You can use <a href=\"https:\/\/docs.hvcc.edu\/dl\/?p=10896\" target=\"_blank\" rel=\"noopener\">Respondus<\/a> to assist you with easy exam creation.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Published:<\/strong>\u00a0Tue, 24 Jan 2023 13:15:18 +0000 by\u00a0e.baker<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Both Blackboard and D2L-Brightspace will be supported in Spring 2023 necessitating a coordinated and well-planned approach to our office&hellip;<\/p>\n","protected":false},"author":2086,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-19457","post","type-post","status-publish","format-standard","hentry","category-campus-announcements"],"_links":{"self":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/posts\/19457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/users\/2086"}],"replies":[{"embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/comments?post=19457"}],"version-history":[{"count":0,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/posts\/19457\/revisions"}],"wp:attachment":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/media?parent=19457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/categories?post=19457"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/tags?post=19457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}