{"id":302,"date":"2011-04-12T00:00:00","date_gmt":"2011-04-12T04:00:00","guid":{"rendered":"https:\/\/chronicle.hvcc.edu\/wpdev\/skillful-customer-service\/"},"modified":"2011-04-12T00:00:00","modified_gmt":"2011-04-12T04:00:00","slug":"skillful-customer-service","status":"publish","type":"post","link":"https:\/\/chronicle.hvcc.edu\/wpdev\/skillful-customer-service\/","title":{"rendered":"Skillful Customer Service"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><b>Skillful Customer Service<\/b><\/p>\n<p>Instructor: Martha McCormick of Capital EAP<\/p>\n<p>We all interact with customers (both internal and external) and providing the best possible service to students, colleagues and the community is the pride of HVCC. Using the customer interaction sequence, you will identify key choices to make during different parts of each transaction, learn to improve your effectiveness and reduce the stress of dealing with &#8220;difficult&#8221; customers.<\/p>\n<p>Certificate Credit: Leadership Development<\/p>\n<p>Category: Admin\/Mgmt.<\/p>\n<p>Register at  <a href=\"https:\/\/www.hvcc.edu\/cet\/workshops\/index.html\"target=\"blank\">https:\/\/www.hvcc.edu\/cet\/workshops\/index.html<\/a>.<\/p>\n<p>Friday, April 15, from 9 a.m. to noon in BTC Meeting Room 2<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Published:<\/strong>\u00a0Tue, 12 Apr 2011 00:00:00 +0000 by\u00a0y.vannier<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Skillful Customer Service Instructor: Martha McCormick of Capital EAP We all interact with customers (both internal and external) and&hellip;<\/p>\n","protected":false},"author":2086,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-302","post","type-post","status-publish","format-standard","hentry","category-campus-announcements"],"_links":{"self":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/posts\/302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/users\/2086"}],"replies":[{"embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/comments?post=302"}],"version-history":[{"count":0,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/posts\/302\/revisions"}],"wp:attachment":[{"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/media?parent=302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/categories?post=302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chronicle.hvcc.edu\/wpdev\/wp-json\/wp\/v2\/tags?post=302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}