We are currently experiencing an issue with Zoom recordings not being properly automatically ingested to Knowmia user accounts. A support ticket has been filed with Knowmia technical support and we are working with Techsmith Knowmia to resolve this issue. Until the issue is resolved, users utilizing Knowmia recordings for courses, etc. will need to download recordings from the Zoom cloud and manually upload them their Knowmia account. Below are links to assist with this process.
If you require additional assistance, please file an ITS support ticket at https://hvcc.teamdynamix.com/TDClient/1967/Portal/Home/
In addition, here are a couple links that illustrate the manual process described above:
Managing and Sharing Zoom cloud recordings
TechSmith Knowmia – Uploading files
https://www.techsmith.com/blog/tutorials/knowmia/upload-media/
Published: Fri, 28 Jan 2022 19:30:03 +0000 by r.pinke